Updated 2020 FAQs - Victorious Festival

Updated 2020 FAQs

Statement

Firstly, we’d like to say a huge thank you for your patience and support while we’ve been navigating our way through this difficult time – it really does mean so much to everyone at Team Victorious.

It is with heavy hearts that we announce that Victorious Festival 2020 will no longer be going ahead as planned. Working closely with the relevant authorities we have come to the conclusion that this is the only safe and viable option.

We know this will be a huge disappointment to everyone who is part of our festival family, including performers, traders, contractors, suppliers and you, the festival-goers, but we will be working harder than ever and will return even stronger on August bank holiday 2021 at our beautiful seafront location.

It would mean the world to us if you kept hold of your tickets and joined us again at Victorious 2021. Tickets will automatically be rolled over– you don’t need to do anything and we can’t wait to welcome you back! Of course, we understand that people’s circumstances may have changed and so we are offering refunds to anyone who isn’t able to attend in 2021.

The health and happiness of our festival family is the most important thing so please stay safe this summer, look out for each other and we will see you next year for the best Victorious Festival yet!

Please see our updated 2020 FAQs (below) for more info.

How do I transfer my booking to 2021?

E-Tickets
E-Ticket bookings for this year’s festival will be automatically transferred to 2021 and you don’t need to take any further action.  You will receive your new e-booking confirmation in due course. Your support means the world to us and we can’t wait to welcome you back to Victorious Festival next year!

Physical Tickets
If you purchased your tickets from one of our outlets and would like to transfer it to 2021 you don’t need to take any further action. Your Victorious Festival 2020 ticket will be valid for 2021 so please keep this safe.

Extras
Extras such as campervan pitches, lanyards and Big Green Coach tickets purchased through our website will also automatically be transferred to 2021.

Swapping Day Tickets
Day ticket holders that choose to keep their tickets for 2021 will also have the opportunity to swap or upgrade their tickets (subject to availability) once the 2021 line up has been announced. Further details will be available after the main line-up announcement, please like and follow our social media pages for updates.
FacebookInstagram

My child will be older than their current ticket type next year, do they need a different ticket for 2021?

We’re happy to honour any 5-12yrs and Under 5’s tickets purchased for 2020, so please don’t worry if your child turns 5 or 13 before Victorious Festival 2021.

If you have purchased an e-ticket then please get in touch with us at info@victoriousfestival.co.uk and we can update this for you. If you have a physical ticket then this will be valid for 2021 and you don’t need to do anything, just keep your ticket safe.

When will Victorious Festival 2021 take place?

Victorious Festival will take place over the 27th – 29th August, 2021 and will be held in the beautiful seaside location of Southsea, Portsmouth.

Tickets will be on sale soon, please keep an eye on our social media pages for updates. By keeping your ticket you’re guaranteeing 2020 prices.

2021 Tier 1 Ticket Prices

Will the line-up stay the same?

The line-up for Victorious Festival 2021 is still to be confirmed. Availability and tour arrangements will make it difficult for all artists to return for 2021. However, we look forward to returning with another brilliant Victorious Festival line up.

How do I get a Refund?

Victorious 2021
Victorious Festival will take place over the 27th – 29th August, 2021 on Southsea Seafront.
Tickets will be on sale soon, please keep an eye on our social media pages for updates. By keeping your ticket you’re guaranteeing 2020 prices.

2021 Tier 1 Ticket Prices

Swapping Day Tickets
Day ticket holders that choose to keep their tickets for 2021 will also have the opportunity to swap or upgrade their tickets (subject to availability) once the 2021 line up has been announced. Further details will be available after the main line-up announcement, please like and follow our social media pages for updates.
FacebookInstagram

E-tickets
If you are unable to attend, E-booking refunds including weekend camping, premium upgrades, lanyards, water bottles and Big Green Coach seats purchased through our website will be available. We will refund the entirety of your booking minus booking fees, TicketPlan, any charity donations and delivery fees.

You will receive an email from Kaboodle before Tuesday 19th May 2020 with details of how to apply for a refund.  You must apply by Thursday 28th May 2020. If you do not apply before this date, your booking will automatically be transferred to 2021 and normal ticket T&Cs will apply.

If you haven’t received an email from Kaboodle by Tuesday 19th May 2020, please first check your junk folder. If you still have not received your email, please contact Kaboodle directly at victorious@kaboodle.co.uk

All bookings under the email address used at the time of purchase will be refunded. If you would like to refund just part of your booking, please contact Kaboodle directly at victorious@kaboodle.co.uk

Your booking will be refunded to the card you originally used to pay within 30 days after the application form closing on Thursday 28th May 2020. You will be notified when the refund has been processed by email, the refund can then take up to 5 working days to show in your bank account.

If you have not received your refund after this or have changed bank accounts then please contact victorious@kaboodle.co.uk.

Physical Tickets
Our wonderful ticket outlets will be offering physical ticket refunds to those who need them over a 2 week period. Please see dates and times below.

The Greenwich Brewpub
Monday 15th June – Sunday 28th June 2020 11am – 6.30pm every day

Cosham Library
Wednesday 17th June – Friday 19th June 2020 – 9.30am – 4.30pm
Wednesday 24th June – Friday 26th June 2020 – 9.30am – 4.30pm

Please Note:
• You may go to either outlet, regardless of where you purchased your ticket.
• Ensure you bring your physical ticket with you
• Please be prepared that there may be queues due to social distancing
• If you aren’t able to go yourself, you can always ask a friend or family member to do it for you.
• These venues are not open as normal. They are open for ticket refunds ONLY.

I’ve applied for a Personal Assistant ticket, will this be transferred to 2021?

We ask all customers who would like a Personal Assistant ticket to reapply for 2021 once the process opens.

For any questions please get in touch with access@victoriousfestival.co.uk.

I've bought my ticket from a third-party, what should I do?

If you have booked a ticket through a third party, you will need to liaise directly with the company, organisation or person you made your booking with or seek a refund via your travel insurer.

Victorious Festival always strongly recommends you only purchase tickets through the official website.

I’ve booked private accommodation/travel/holiday/other third-party expenses, what do I do?

If you have booked private accommodation or travel through a third party you will need to liaise directly with the company, organisation or person you made your booking with or seek a refund via your travel insurer.

If I keep my day ticket, can I swap it after the line up is released?

Day ticket holders that choose to keep their tickets for 2021 will also have the opportunity to swap or upgrade their tickets (subject to availability) once the 2021 line up has been announced. Further details will be available after the main line-up announcement, please like and follow our social media pages for updates.
FacebookInstagram

Further Queries

For anything else, please email info@victoriousfestival.co.uk

Accessibility