Terms and Conditions - Victorious Festival

Terms & Conditions

These Conditions govern all Tickets issued for the Event and the admission to the Venue and should be read in accordance with the Site Rules and the conditions of the Official Ticketing Agent. All capitalised terms used in these Conditions shall have the meanings given to them in paragraph 55 of these Conditions. All Tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Site Rules or conditions of the Official Ticketing Agent, these Conditions will prevail.

Ticket Purchase and Delivery

  1. Tickets may only be purchased from us (via the Official Ticketing Agent) or through any other sale or transfer mechanism authorised in writing by us. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.
  2. We reserve the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for the Event. Tickets may be limited to a maximum number per person, per payment card and/or per household. We reserve the right to cancel without prior notice any Tickets purchased in excess of this number.
  3. The nominated payment card or the registered bank account used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. We reserve the right to refuse any application for Tickets from any person who fails to comply with this condition or to cancel any Tickets purchased in breach of this condition.
  4. To prevent fraud and protect both you and us, either we or the Official Ticketing Agent may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we may cancel any order for Tickets.
  5. Once payment in full has been received by us or by the relevant the Official Ticketing Agent, the Ticket Purchaser will be provided, by email, with a confirmation of the sale and a booking reference number.
  6. The sale or other issuance of any Ticket is final and non-refundable except as outlined in paragraphs 14-21 of these Conditions or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable or incomplete. Keep your Ticket safe
  7. Tickets will be issued and delivered via email as e-tickets issued to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application.
  8. If any Tickets have not been received 7 days before the Event, it is the responsibility of the Ticket Purchaser to contact the relevant customer service centre (details of which are listed at https://www.victoriousfestival.co.uk) quoting the booking reference number given to the Ticket Purchaser at the time of the confirmation of sale.
  9. It is your responsibility to check your Tickets and booking confirmation and inform us immediately of any inaccuracies; mistakes cannot always be rectified. We cannot accept any liability if we are not notified of any inaccuracy in any documentation within 5 days of purchase.

Ticket Use & Prohibitions on Transfers

  1. Save as set out in paragraph 11 below, Tickets are personal revocable licences and shall at all times remain our property. Tickets are strictly non-transferable and must not be sold or offered, exposed or made available for sale, or transferred or otherwise disposed of. We reserve the right to cancel without refund any Tickets issued to a Ticket Holder whom we believe plans to offer a Ticket for resale otherwise than in accordance with these Conditions.
  2. If more than one Ticket is issued to a Ticket Purchaser, the Ticket Purchaser must retain one Ticket for his/her personal use. Any remaining Tickets may only be used by a natural person who is known to the Ticket Purchaser personally (and who did not become known to the Ticket Purchaser through the sale, transfer or disposal of the Ticket) and who is intended to accompany the Ticket Purchaser to the Event and subject to the following conditions:
  1. the sale, transfer or disposal of any such Tickets  must not be for a value greater than the Original Sale Price of the Ticket;
  2. the Ticket must not be offered publicly (including on any website) whether for sale, as a gift or donation or any other means of transfer; and
  3. the sale, transfer or disposal must be made strictly subject to these Conditions (and the transferee’s acceptance thereof) which shall be binding upon the transferee in full as if the transferee was the Ticket Purchaser, save only that such transferee shall have no right to transfer the Ticket under this paragraph 11 nor any right to a refund under paragraphs 14 – 21 of these Conditions.
  1. Notwithstanding paragraph 11 above, it is an essential condition of the issuance of each and every Ticket and the right of admission to the Venue that, the Ticket must not be:
  1. transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party’s business;
  2. transferred, used or otherwise disposed of:
  1. in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise); or
  2. to enhance the demand for any other goods or services;
  1. transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket; and/or
  2. combined with any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service), in each case without our prior written approval.
  1. Any Ticket offered for sale, sold, transferred, used or disposed of in breach of paragraphs 10, 11 or 12 of these Conditions may be cancelled and any person seeking to use the Ticket may be refused admission to or be evicted from the Venue without refund or compensation and may also be liable to legal action, even if the Ticket Holder did not have prior notice of these Conditions or the breach thereof.

Refunds & Cancellation

  1. Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund.
  2. We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in paragraph 18 of these Conditions.
  3. As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on https://www.victoriousfestival.co.uk but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and venue.
  4. A Ticket will not be exchanged or refunded if:
  1. after the Event has started, it is stopped for any reason and is not completed the same day;
  2. on any day of the Event, the start time is delayed for any reason;
  3. the start time (but not the date) of the Event changes after the date the Ticket was purchased; or
  4. the Ticket is used for entry into the Venue.
  1. We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances:
  1. if the Event is cancelled before the Event has started;
  2. if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election under paragraph 19 of these Conditions; or
  3. if the Ticket Purchaser is otherwise entitled to a refund under applicable law.
  1. If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue or at a different venue), the Ticket Holder may elect to either:
  1. use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue; or
  2. if the Event is rescheduled to a different venue and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event (whether at the Venue or at a different venue), the Ticket Purchaser shall be entitled to apply for a refund pursuant to sub-paragraph 18.b) of these Conditions.
  1. We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee or postage or courier charges) except where required by applicable law. No interest or costs will be payable in respect of any monies refunded.
  2. Where paragraph 18 of these Conditions applies, only the original Ticket Purchaser may apply for a refund. If we initiate a refund process under sub-paragraphs 18.a), 18.b) or 18.c) of these Conditions, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within 10 working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which we reasonably believe has been the subject of a sale, transfer or disposal in breach of paragraphs 10 or 12 of these Conditions.
  3. Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.

Venue Entry & Requirements

  1. These Conditions incorporate the Site Rules. If any Ticket Holder fails to comply with the applicable Site Rules, the Ticket Holder may be refused admission to or evicted from the Venue without refund or compensation.
  2. Children aged 15 and under must be accompanied by an adult aged 18 or over – proof of identity and age must be provided on request at the admission gate to the Venue. Children aged 15 and under who are unaccompanied will not be granted access and will not be entitled to a refund.
  3. Admission to the Venue will only be permitted (a) prior to 9pm on the Friday; (b) prior to 8pm on the Saturday and (c) prior to 8pm on the Sunday and upon presentation of a valid Ticket and (if we and/or any Authorised Representative require) photographic proof of identity and proof of age (driver’s licence or passport). One Ticket will be required for each person, regardless of age. The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of any performance, nor is any representation or warranty given as to the quality, content or duration of the Event.
  4. No re-admission is permitted for Ticket Holders (a) at any time on the Friday; (b) after 8pm on the Saturday; and (c) after 8pm on the Sunday, so please ensure you have everything before entering the Venue. Searches will be undertaken upon re-admittance to ensure compliance with the provisions of these Conditions.
  5. For the purposes of safety, security and/or checking compliance with these Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and photographic proof of identity and proof of age (driver’s licence or passport)).
  6. A Ticket Holder may be requested to submit to a body check and/or a search of his/her possessions and/or vehicle for the purposes of locating and removing any Prohibited Item, and any refusal by the Ticket Holder may result in refusal of admission to or eviction from the Venue without refund or compensation.
  7. We and/or any Authorised Person may refuse admission to or eject from the Venue without refund or compensation any Ticket Holder who:
  1. is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
  2. brings or attempts to bring into the Venue, possesses or uses within the Venue or in the vicinity thereof any Prohibited Item including, without limitation, beanbags, air horns, Chinese lanterns; chemical toilets; soundsystems; generators; BBQs; glass bottles; drones; laser pens; selfie sticks; man-bags; unofficial high vis jackets; potential weapons of any kind; new psychoactive substances; nitrous oxide also known as laughing gas; balloons and/or associated paraphernalia; illegal substances; fireworks; compressed gas containers; flares; air horns; smoke bombs; flag sticks; banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images; any item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at the Venue; animals (other than guide dogs); any tripods or video camera equipment whatsoever (whether or not for personal use); any camera or other type of photographic or recording device (of any nature whatsoever and whether capturing audio, or still or moving pictures) other than for personal use; any objects bearing trademarks or other kinds of promotional signs and messages (of whatever nature) which we or any Authorised Person believes are for promotional purposes (and any Prohibited Items may be removed, confiscated and/or destroyed even if the item itself is not illegal without compensation at the discretion of any Authorised Person);
  3. brings or attempts to bring into the Venue any food (with the exception of baby food); any beverages (with the exception of sealed bottled water); or any camping chairs or similar seating. If you have any dietary/medical requirements please email access@victoriousfestival.co.uk;
  4. brings or attempts to bring into the Venue, sells, possesses or uses within the Venue or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue);
  5. whilst within the Venue or the vicinity thereof, engages in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion and/or the discretion of any Authorised Person);
  6. whilst within the Venue or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigates violence, demonstrates racism or xenophobia, behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;
  7. whilst within the Venue, enters or circulates in restricted access areas or other areas where that person is not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;
  8. whilst within the Venue, damages, interferes with or tampers with any property of any third party;
  9. whilst within the Venue, smokes in any area where smoking is not permitted;
  10. is suspected of committing, or having committed, or being likely to commit, a criminal offence in or about the Venue; and/or
  11. whilst within the Venue or the vicinity thereof, fails to comply with instructions from us and/or any Authorised Person, or refuses a security search.
  1. Valid Tickets may be exchanged for Wristbands on entry into the Venue (if applicable). Wristbands cannot be issued until the day / date as stated on the Ticket and are only issued directly to the Ticket Holder on production of photographic ID (driver’s licence or passport). It is not possible to collect Wristbands on behalf of other people and all Wristbands must be placed and secured on the individual’s wrist directly by our staff. Your Wristband will be invalidated if any part of it is removed, detached, altered or defaced. Wristbands will not be reissued or replaced regardless of whether you still have your Ticket.
  2. Ticket Holders must retain their Tickets and/or wear their Wristbands at all times whilst within the Venue and Tickets and/or Wristbands must be produced for inspection upon our request and/or the request of any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue without refund or compensation.
  3. The Ticket Holder is responsible for his/her own personal property brought to and into the Venue. Neither we nor the Official Ticketing Agent, the Owner of the Venue nor any Authorised Person accepts any responsibility for any loss, theft or damage of a Ticket Holder’s personal property.

Media & Recordings

  1. Photographs or any other recordings of sound or images taken by a Ticket Holder within the Venue may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description of the Event (in whole or in part) including (without limitation) any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, and shall not assist any other person(s) in the conduct of such activities. Any recording or transmitting equipment (including professional cameras), unauthorised photos, recordings, tapes, films or similar items may be confiscated and/or destroyed by us.
  2. Each Ticket Holder attending the Event:
  1. acknowledges that he/she is likely to be recorded and the resulting content publicly disseminated across a range of media;
  2. acknowledges that the police and/or security staff may carry out filming for the security of Ticket Holders and the prevention of crime;
  3. agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at or about the Venue (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;
  4. acknowledges and agrees that we are the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings; and
  5. hereby unconditionally and irrevocably grants to us a perpetual, exclusive, freely assignable and royalty-free licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future form or type of media or format, any recordings taken by the Ticket Holder within the Venue in breach of paragraph 33 of these Conditions.

General

  1. Warning – Prolonged exposure to loud noise may cause damage to your hearing. Please be aware that strobe lighting, pyrotechnics, lazers, smoke machines and other special effects may be used during the Event. We strongly recommend all minors wear ear defenders and all attendees take any precautions they deem necessary.
  2. Subject to it being stated otherwise in these Conditions or on our website, it is the responsibility of the supervisors of a child to determine whether an Event is suitable for that child to attend, and neither we nor the Venue accepts any liability or responsibility in relation to the same.
  3. No trading is allowed anywhere within the Venue or in the vicinity thereof without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue) and the responsible Ticket Holder could be evicted from the Venue without refund or compensation.
  4. The Event operates licenced bars and you need to be over the age of 18 to purchase alcohol at the Event. Please be aware that if we think that you look 25 years old or younger you may be asked to provide proof of age and if you are unable to do so you will not be served alcohol.
  5. Access to each designated area within the Venue is subject to capacity and we accept no liability and will not offer any Ticket refunds if a Ticket Holder is unable to attend a specific performance listed on the schedule.
  6. We take the needs of Ticket Holders who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event. If you have access requirements for the Event please register your requirements through access@victoriousfestival.co.uk.
  7. Nothing in these Conditions seeks to exclude our liability or that of the owner of the Venue or any Authorised Person for death or personal injury caused by its negligence, fraud or other type of liability which cannot be excluded or limited by law.
  8. Subject to paragraph 41 above, neither we nor the Official Ticketing Agent shall have any liability to a Ticket Holder beyond the Face Value of the Ticket Holder’s Ticket. Neither we nor the Official Ticketing Agent shall be responsible to the Ticket Holder for any indirect losses or damages including, but not limited to, loss of enjoyment, goodwill and/or travel or accommodation expenses. Personal arrangements including travel, accommodation or hospitality relating to attendance at the Event which have not been purchased from us are at the Ticket Holder’s own risk.
  9. The Ticket Holder irrevocably and unconditionally consents to the collection, use and insertion into a database on our behalf of personal information provided by the Ticket Purchaser and any other Ticket Holder for the purposes of the implementation of these Conditions subject to applicable law, including for administration, communication, enforcement and access control purposes, in accordance with our Privacy and Cookies Statement may share such information with third parties as may be generally and reasonably required for the proper and efficient staging of the Event.
  10. To the extent permitted by law and with your consent, personal information provided by you to us will be used for all purposes reasonably connected with the operations of the Event including (but not limited to): providing you with details of forthcoming connected events, offers and services; providing you with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity, supplying you with the goods that you request or in which we reasonably believe you may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to our professional advisers and such other parties as we consider necessary in the administration of our business. We will not use or disclose your personal information other than as set out in these Conditions and the Privacy and Cookies Statement without your prior consent. If you have any queries about this, please write to privacy@global.com. You will be given the opportunity to unsubscribe from such marketing communications when you place your order and you can unsubscribe from any email communications you receive from us by following the unsubscribe link. Neither we nor the Official Ticketing Agent accepts any responsibility for any loss, theft, or accidental destruction of any personal information provided by the Ticket Purchaser (and any other Ticket Holder) or any financial or other loss or damage which may result, directly or indirectly therefrom.
  11. In the event that any provision of these Conditions is declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of these Conditions will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining Conditions shall not in any way be affected or impaired thereby.
  12. We reserve the right to make amendments to these Conditions from time to time at our sole discretion (including, without limitation, by amending or supplementing the Site Rules and/or the list of Prohibited Items). A full copy of the latest version of the Conditions (as amended, if appropriate) will be available at www.victoriousfestival.co.uk/info/terms-conditions and, upon request, from us at the address set out in paragraph 47 of these Conditions. We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers’ rights as a consumer.
  13. Any information requests or other correspondence in relation to these Conditions should be addressed to: info@victoriousfestival.co.uk.
  14. Any breach of any these Conditions may result in the cancellation of the Ticket, the refusal of admission to the Ticket Holder to the Venue, or his/her eviction from the Venue, in each case without refund or compensation in addition to any other remedy that we may have, even if the Ticket Holder did not have prior notice of the Condition or the breach. No failure or delay by us to exercise any right (in whole or in part) under these Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right.
  15. All Tickets and Wristbands (and the copyright in all Tickets and Wristbands) remain our property. In the event of any breach of any of these Conditions by a Ticket Holder, Tickets and Wristbands must, upon the request of any Authorised Person, be delivered up to that Authorised Person. Such actions are without prejudice to other remedies which we may have.
  16. These Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to these Conditions which is not already set out in these Conditions.
  17. Any person (other than us, the Official Ticketing Agent, the owner of the Venue or any Authorised Person) not party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
  18. These Conditions will be governed by and interpreted in accordance with English law. Any dispute arising from or in connection with these Conditions or a Ticket Holder’s attendance at the Event will be submitted to the exclusive jurisdiction of the English courts. Notwithstanding the foregoing, we reserve the right to pursue any legal proceedings in a competent court in the defendant’s domicile, which proceedings shall be governed by and interpreted in accordance with English law.
  19. These Conditions shall not affect a person’s statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice or the Department for Business Innovation and Skills.
  20. To the fullest extent permissible in law, we shall be entitled to assign all and any of our rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.

Definitions

  1. When used in these Conditions, the following capitalised terms shall have the following meanings:
  1. “Authorised Person(s)” means collectively all Event management, Venue management, Police, public bodies and agencies responsible for safety and security in connection with the Event or the Venue, and their respective staff, officials, representatives, officers and volunteers;
  2. “Conditions” means these terms and conditions and the Site Rules which are incorporated into these Conditions by reference, together with any amendments or updates to the same issued by or on our behalf from time to time;
  3. “Event” means the Victorious Festival;
  4. “Face Value” means the specified price of the Ticket only (including United Kingdom value added tax thereon) as stated on the relevant Ticket, and excludes any Handling Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser in respect of that Ticket (including postage or courier charges);
  5. “Force Majeure” means any cause beyond our control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defense requirements and/or acts or regulations of national or local governments, or the threat of any of the aforementioned;
  6. “Handling Fee” means the fee payable per Ticket transaction or order, charged in addition to the Face Value of the Ticket, for the processing and delivery of Tickets in that transaction or order (including United Kingdom value added tax thereon);
  7. “Official Ticketing Agent” means our official appointed ticket agent(s) for the Event, acting as our agent;
  8. “Original Sale Price” means the specified price of each Ticket plus any Handling Fee (or part thereof) and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges);
  9. “Prohibited Item(s)” means any items which we or any Authorised Person deem to be dangerous or inappropriate including (without limitation) those items specified in sub-paragraphs 29(b)(c) and (d) of these Conditions and any further items listed at www.victoriousfestival.co.uk/info/terms-conditions from time to time;
  10. “Site Rules” means all rules relating to the Venue made known to you by us or by any third party on our behalf whether in writing, online or otherwise (including on display at the Venue);
  11. “Ticket” means any ticket (whether a hard copy ticket or an e-ticket) evidencing a personal revocable licence from us for an individual to attend a particular day of the Event (as specified therein) at the Venue in accordance with the details indicated thereon;
  12. “Ticket Holder” means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was issued or transferred;
  13. “Ticket Purchaser” means the individual who has purchased a Ticket or Tickets through the Event’s Official Ticketing Agent;
  14. “Venue” means the entire premises of Southsea Common, where the Event is scheduled to take place including all adjacent and surrounding areas used or controlled by us in connection with the staging of the Event; and
  15. “We” means Victorious Festivals Limited (08775686);
  16. “Wristband” means any valid wristband given to a Ticket Holder in exchange for their Ticket at the Event.

Offsite Camping / Farlington Fields

  1. No Camping is permitted inside the Event, but there is offsite camping available at the Farlington Fields, which are located just off the M27/A27, Portsmouth.
  2. Camping in the Farlington Fields is only permitted if you purchase a Ticket to the Event. Anyone found camping without an appropriate Ticket and/or Wristband will be removed. One camping ticket is needed per person.
  3. You must also buy an appropriate camping ticket; there are 3 types available, as follows:
  1. Adult Camping Ticket(s) (can only be used by people aged 18 or over);
  2. Young Persons Camping Ticket(s) (can only be used by people aged 5 to 17); and
  3. Child Camping Ticket(s) (can only be used by people aged 5 and under).
  1. You must be aged 18 or over to purchase camping tickets (including Adult Camping Tickets, Young Persons Camping Tickets and Child Camping Tickets).
  2. If you are age 18 or over and are buying a Young Persons Camping Ticket or a Child Camping Ticket you must either be the parent, legal guardian or nominated guardian responsible for young person or child who you are purchasing the camping ticket for. You must complete the Legal/Responsible Adult Guardian form and bring it with you to the Farlington Fields in order to gain entry.
  3. All people under the age of 18 must be accompanied by an adult. If you are accompanying people aged 13 – 17 you must be 26 or over. A maximum of 4 persons aged 13 – 17 will be allowed entry to the Farlington Fields with each adult aged 26 or over.
  4. The camping ticket will not grant the holder entry to the Event. The holder of a camping ticket will be denied entry to the Event if they are not in possession of a Ticket and/or Wristband.
  5. Camping tickets should be purchased in advance from our or Official Ticketing Agent’s website.
  6. The price of your camping ticket is fully guaranteed at the time that it is booked (subject only to the correction of errors). We reserve the right to correct errors in both advertised and confirmed price.
  7. Camping tickets are non-transferable and non-refundable.
  8. Camping tickets will be exchanged for wristbands on entry into the Farlington Fields. Wristbands cannot be issued until the day / date as stated on the Ticket is checked and will only be issued directly to the Ticket Holder on production of photographic ID (driver’s licence or passport). It is not possible to collect wristbands on behalf of other people and all wristbands must be placed and secured on the individual’s wrist directly by our staff. Your wristband will be invalidated if any part of it is removed, detached, altered or defaced. Wristbands will not be reissued or replaced regardless of whether you still have your camping ticket.
  9. You must wear your wristbands at all times whilst within the Farlington Fields and wristbands must be produced for inspection upon our request and/or the request of any Authorised Person. Failure to do so may result in you being ejected from the Farlington Fields without refund or compensation.
  10. Those with a Young Persons Camping Ticket or Child Camping Ticket will only be able to enter the Farlington Fields with the adult who purchased their ticket (e.g. their parent, legal guardian or nominated guardian). Any young person or child attempting to enter the Farlington Fields unaccompanied will be denied entry and will have to wait at welfare until their parent, legal guardian or nominated guardian collects them. Abuse of this system may result in all parties being asked to leave the Farlington Fields and the Event.
  11. Those with a Young Persons Camping Ticket or Child Camping Ticket must camp with their parent, legal guardian or nominated guardian.
  12. Cars or vans are not allowed into the Farlington Fields and must be parked in the adjacent Parking field.
  13. Searches will be undertaken upon entry and re-admittance to ensure compliance with the provisions of these Conditions.
  14. You should bring a tent that is sized for the amount of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.
  15. We are happy for groups to camp near each other within the zone but we politely ask that people are considerate and do not to set up overly-large “camping areas” to ensure everyone has enough room to enjoy the campsite and all have a fair amount of space.
  16. Anti-social behaviour will not be tolerated and you may be ejected from the Farlington Fields and the Event without refund or compensation. If you are ejected from the Farlington Fields, you will also be refused entry to the Event.
  17. We anticipate that the Farlington Fields will contain toilets, showers, food stalls, a 24 hour security, medical and welfare presence, lighting, cooking areas, rubbish disposal area, mobile phone charging, but we will not be liable for any failure to provide any of the advertised facilities.
  18. We do not accept any responsibility for theft, damage, loss or breakage to any of your property which you choose to bring and/or leave at the campsite. All items brought to the Farlington Fields are brought and left at your own risk.
  19. The list of Prohibited Items in paragraph 29 of the Ticket Conditions shall apply save that, kitchen knives with a blade length of less than 3 inches (e.g. table knife or small paring knife) and gas canisters (under 5kg) are allowed for use in the cooking area of the campsite.
  20. You are not permitted to bring personal portable toilets into the Farlington Fields due to sanitary and hygiene considerations.
  21. You are permitted to bring your own pre-cooked food and soft drinks for your own consumption in the campsites but not for resale. In addition, you are only permitted to bring either 24 cans of beer/lager and/or cider per person OR 2 bottles of wine OR 1 bottle of spirit (which must all be decanted into plastic bottles) per person into the campsites. Glass and spirits and alcoholic beverages with alcohol content which exceed 40% ABV are strictly prohibited. Searches will be undertaken upon entry and re-admittance to ensure compliance with the provisions of these Conditions. Any alcohol above the permitted allowance will be confiscated. No food or drink can be taken from the Farlington Fields into the Shuttle Bus or the Event.
  22. You will indemnify us against the full value of any loss damage or excessive soling to the Farlington Fields howsoever caused, unless caused by us or an Authorised Person.
  23. We will not be responsible for any claims for the injury to persons or loss or damage to property howsoever caused unless such injury or damage was caused by faulty material or workmanship or negligence on our part or that of an Authorised Person.
  24. We are not responsible for your travel to and from the Farlington Fields or for any expenses including travel, accommodation, subsistence or loss of earnings caused by delays howsoever caused.
  25. The Farlington Fields will open at 10.00am on the Friday; at 08.00am on the Saturday and at 8.00am on the Sunday of the Event. The Farlington Fields will close at 01.00am on Friday, Saturday and Sunday morning, so make sure you are back on time or you will be turned away. You must leave the Farlington Fields by 12.00 on the Monday immediately following the Event at the latest.

Offsite Camping – Mobile Dwelling / Farlington Fields

  1. All standard camping terms and conditions are applicable in addition to the mobile vehicles specific terms outlined in this section.
  2. Entry to the mobile vehicles field will only be granted if your vehicle:
  1. is a purpose-built vehicle with camping facilities (i.e. not a van or car with a makeshift temporary mattress placed within it);
  2. has a waste water storage tank or container on or in the vehicle; and
  3. has a permanently fixed means of storage, a cupboard, locker or wardrobe.
  1. Entry to the mobile vehicles field is only possible with the advance purchase of a mobile vehicles pass (as well as a Ticket). One pass is required per mobile vehicle.
  2. The mobile vehicle pass will not grant the holder entry to the Event. The holder of a mobile vehicle pass will be denied entry to the Venue if they are not in possession of a Ticket and/or Wristband.
  3. Mobile vehicle passes should be purchased in advance from our or Official Ticketing Agent’s website.
  4. Mobile vehicle passes are non-transferable and non-refundable.
  5. We reserve the right to search all vehicles upon entry.
  6. Mobile vehicles (including their contents) are brought and left at your own risk.
  7. Mobile vehicles should not be parked in the fire lanes.
  8. No re-admission is permitted. If you remove your mobile vehicle from the field, you will not be able to re-enter.
  9. We do not accept any responsibility for theft, damage, loss or breakage to your mobile vehicle (or its contents).
  10. For the purpose of mobile vehicle pass holders in the mobile vehicle field only, gas canisters which have been professionally installed with certification and BBQ (as long as they’re used in the designated cooking areas) shall be removed from the list of Prohibited Items in paragraph 29(b) of the Ticket Conditions.
  11. No open air fires are allowed.
  12. Cars or vans are allowed into the mobile vehicle field if towing a mobile vehicle but then they must be removed as cars or vans must not be parked in the campervan/caravan area at any time.
  13. Room for mobile vehicles is limited. You will be allowed 7 x 6 meters of space if you booked a small pitch or 7 x 8 metres of space if you booked a large pitch; please choose carefully as you will not be able to upgrade when you arrive.
  14. It is your responsibility to ensure all vehicles and other belongings fit into this area – tents and awnings are allowed as long as they fit within your area. Items found outside of your area by us or an Authorised Person are liable to be removed with no compensation payable.
  15. Pitches will be allocated on a first come, first served basis and if you want to park next to friends, you will need to arrive together.
  16. Only one mobile vehicle is allowed per pitch.
  17. Personal photographic identification will be requested upon entry into the mobile vehicle field.
  18. Electricity and water hook ups are not available.
  19. All water water and toilet waste must be disposed of in the containers provided.
  20. No trading is allowed anywhere within the motor vehicle fields.

Camp and Ride Shuttle Bus / Farlington Fields

  1. A Shuttle Bus service is available off site for use by Ticket Holders to travel between the Farlington Fields and the Event.
  2. The Shuttle Bus service is free for Ticket Holders.
  3. You can make an unlimited number of journeys back and forth provided that you have a Ticket to the Event.
  4. The journey takes approximately 30 – 40 minutes one way.
  5. The Shuttle Bus operates from 3.00pm – midnight on Friday and 9.00am – midnight on Saturday and Sunday.
  6. We reserve the right to change running times to meet operational requirements without notification. It is your responsibility to ensure you have given yourself enough time if you have somewhere to be. It is very likely there will be queues at the busier times for the coaches and traffic conditions can be unpredictable.

Offsite Camping Parking / Adjacent to the Farlington Fields

  1. Only customers holding a valid Parking ticket will be permitted to use the parking facilities.
  2. Parking tickets can be purchased online through our website, in which case you will be sent an e-ticket. You will need to print your e-ticket and bring it with you together with your driving licence in order to gain entry.
  3. You can purchase tickets on the day, but we strongly recommend buying tickets online in advance due to limited availability. Spaces are limited and will be allocated on a first come first served basis. Please consider car shares or arriving by taxi.
  4. Price and availability information is subject to change without notification.
  5. If you choose to leave the car park and wish to return, you must purchase a new ticket which may not always be possible due to limited availability, so we recommend that your car remains parked until you’re ready to leave.
  6. Parking ticket holders are entitled to one car parking space per ticket.
  7. We reserve the right to search all vehicles upon entry.
  8. No camping is permitted in the car parks and no sleeping in vehicles.
  9. Vehicles (including their contents) are brought and left at your own risk.
  10. We do not accept any responsibility for theft, damage, loss or breakage to your vehicle (or its contents).
  11. The car park will open at 10.00am on the Friday; at 08.00am on the Saturday and at 8.00am on the Sunday of the Event. The car park will close at 01.00am on Friday, Saturday and Sunday morning, so make sure you are back on time or you will be turned away. You must leave the car park by 12.00 on the Monday immediately following the Event at the latest.

Parking at Southsea Common / Adjacent to the Event

  1. Only customers holding a valid Parking ticket will be permitted to use the parking facilities.
  2. Parking tickets can be purchased online through our website, in which case you will be sent an e-ticket. You will need to print your e-ticket and bring it with you together with your driving licence in order to gain entry.
  3. You can purchase tickets on the day, but we strongly recommend buying tickets online in advance due to limited availability. Spaces are limited and will be allocated on a first come first served basis. Please consider car shares or arriving by taxi.
  4. Price and availability information is subject to change without notification.
  5. If you choose to leave the car park and wish to return, you must purchase a new ticket which may not always be possible due to limited availability, so we recommend that your car remains parked until you’re ready to leave.
  6. Parking ticket holders are entitled to one car parking space per ticket.
  7. We reserve the right to search all vehicles upon entry.
  8. No camping is permitted in the car parks and no sleeping in vehicles.
  9. Vehicles (including their contents) are brought and left at your own risk.
  10. We do not accept any responsibility for theft, damage, loss or breakage to your vehicle (or its contents).
  11. The car park will open at 14.00pm on the Friday; at 08.00am on the Saturday and at 8.00am on the Sunday of the Event. The car park will close at 01.00am on Friday, Saturday and Sunday morning, so make sure you are back on time or you will be turned away.
  12. You must leave the car park by 10.00am on the Monday immediately following the Event at the latest. If you have pre-booked parking for two (2) or more days (e.g. both the Saturday and Sunday) your vehicle may remain for the duration and must be removed by 12 noon on the Monday immediately following the Event.

Festival Park and Ride / Lakeside

  1. No vehicle access to the Event will be permitted to any public vehicles. A Park and Ride service is available off site for use by Ticket Holders arriving by car.
  2. Only customers holding a valid Park and Ride ticket will be permitted to use the Park and Ride shuttle service and the parking facilities off site.
  3. Park and Ride tickets can be purchased on the day (subject to availability), but cannot be purchased in advance.
  4. Price and availability information is subject to change without notification.
  5. Park and Ride ticket holders are entitled to one car parking pass per ticket and return travel for all passengers (up to a maximum of 5 people) using the Park and Ride shuttle service.
  6. All Park and Ride shuttle busses will drop off and pick up from a dedicated spot, a short walk from the entrance.
  7. Running times will be published on our website prior to the Event.
  8. We reserve the right to change running times to meet operational requirements without notification. It is your responsibility to ensure you have given yourself enough time if you have somewhere to be. It is very likely there will be queues at the busier times for the coaches and traffic conditions can be unpredictable.
  9. We reserve the right to search all vehicles on entry to the offsite car parks.
  10. No camping is permitted in the offsite car parks and no sleeping in vehicles.
  11. Vehicles (including their contents) are brought and left at your own risk.
  12. We do not accept any responsibility for theft, damage, loss or breakage to your vehicle (or its contents).