Ticket Information for Victorious Festival

Ticket FAQs

When will I receive my e-tickets?

You will need to submit details for NHS Test and Trace to release your e-tickets.

Victorious Festival is proud to be working with Public Health England and Portsmouth City Council to help reduce the spread of the virus, protect society and support local businesses to stay open. As part of these efforts, we will be collecting NHS Test and Trace data.

The lead booker will need to submit the following details for all people aged 13 and over in their booking party.

  • Full name
  • Phone number

On completion, your e-tickets will be sent to you within 24 hours.

You can add the required details by logging into your Kaboodle account here Please make every effort to ensure the details are correct.

If you have entered your details but haven’t received your e-tickets, please wait until after Wednesday 11th August.  Please check your junk folder.  If you still haven’t located your e-tickets or if you have any other e-ticket issues please contact Kaboodle using the following email address: victorious@kaboodle.co.uk

Please note it may take a few days for them to respond due to demand. They will get back to you. Thanks for your patience.

Amending your NHS Test and Trace details

If you have already submitted your NHS Test and Trace details and you need to change the details for yourself or a member of your party, please fill out the form here.

Buying Tickets

PURCHASING TICKETS ONLINE

You can buy tickets here

You can choose to pay for your ticket in full, or opt to use a payment plan.

PURCHASING TICKETS ON THE DOOR

Tickets will be available online over the event weekend here

Limited tickets will be available to purchase at the box office located at Gate C subject to availability.

More on the door.

We recommend printing your e-ticket, however, if you can’t, you can show it on your phone. Please have your ticket ready. 

If you’re using your phone we recommend screenshotting your e-ticket and covid pass.

How do I amend my NHS Test and Trace Details?

If you have already submitted your NHS Test and Trace details and you need to change the details for yourself or a member of your party, please fill out the form here.

Payment Plans

Payment plans allow our customers to spread the cost by paying for their tickets over several monthly installments, including an initial deposit to secure the booking.

The initial deposit is made up of your first monthly payment, the booking fee (15%), the processing fee (£3) and the transaction fee (£1)

Overall, tickets purchased via payment plans cost the customer 5% more than non-payment plan tickets plus an additional £3 processing fee.

Payment plans are only available online.

For any payment plan questions please get in contact with victorious@kaboodle.co.uk

Ticket Price Tiers

Ticket Tiers Structure Explained

Victorious Festival operates on a tiered ticket system. This simply means that our ticket prices start cheaper for the early birds and increase as time goes on. The tiers of pricing are set when the Festival goes on sale and will progress through the tiers as we get closer to the event.

The sooner you buy, the cheaper it is. Other than the price you pay, there is no difference to the ticket you receive.

Victorious Festival continues to grow and learn each year which means some important changes and improvements have to be made.

Children’s tickets are for those aged 5-12yrs. Any person aged 13yrs and over must purchase a standard ticket. Under 5’s tickets remain at just £1. These age bracket changes bring us more in line with most other festivals whilst remaining one of the most affordable festivals in the UK. All T&C’s regarding age remain the same and can be found on our website – https://www.victoriousfestival.co.uk/info/terms-conditions/

 

Lost Tickets / Ticket Issues

E-tickets

All online tickets are e-tickets. E-tickets will be released upon entering the required details for NHS Test and Trace. You can do this by logging into your Kaboodle account here. Tickets will be released from Wednesday the 11th August onwards.

For more information about NHS Test and Trace at Victorious click here.

Tickets will be released from Wednesday the 11th August onwards.

If you haven’t received your e-tickets within 24 hours of entering your details then please check your junk folder. If you still haven’t located your e-tickets or if you have any other e-ticket issues please contact Kaboodle using the following email address: victorious@kaboodle.co.uk

If you purchase your ticket in an outlet

Keep it safe and bring it with you on the day. We cannot replace lost tickets.

Please note you will be asked to provide your details for NHS Test and Trace on entry to the event.

BUYING TICKETS ON THE DAY

If the event does not sell out in advance then the remaining tickets will be available at our on-site box office located at the festival by Entrance C (opposite Palmerston Road). Tickets will be cash only. Like us on Facebook to stay up to date. Tickets are available online here

BUYING TICKETS FOR OTHERS

All e-tickets will have the name of the purchaser on them. You may gift your ticket to a friend or family member. ALL tickets have a UNIQUE barcode that is scanned upon entry to the festival. Once it has been scanned that barcode number will become void meaning the ticket cannot be re-used. Please be aware of touts and only purchase tickets from trusted sources. Always purchase from the Victorious Festival official website.

I.D REQUIREMENTS

AT THE GATE:

Anyone aged 15 or under must be accompanied by an adult over the age of 18, therefore, you will only need to show I.D at the gate if you are accompanying a minor/s (someone who is aged 15 or under) and you yourself look Under 25.

AT THE BARS:

I.D. will be required at all bars when purchasing alcoholic drinks. We operate a very strict challenge 25 policy. Accepted forms of I.D. are valid photo driving licence or passport only.

Premium /VIP Ticket options

Yes Premium tickets are available. To find out more click here.

Anti-tout information

Beware of unauthorised ticket agencies and touts (including EBay, Facebook, Gumtree & Craigslist, Viagogo, Seatwave and Stubhub). They have not been supplied with tickets by the promoter and therefore there is a possibility you may end up paying over the odds for a ticket that may not exist or might never materialise. Even the reputable auction sites have been known to let down customers at the last minute.

All of our tickets have unique barcodes, and once used – cannot be used again.

Please buy tickets from the official Victorious Website only.

2020 Rollover Customer FAQs

For FAQs specifically regarding Victorious 2020 rollover tickets please click here.

Accessibility